Often overlooked glass partition works after sale
Author： Shenzhen Bauhaus Metal Partition Co., Ltd.Publication time：2018-10-29 13:17:39Browsing：1685【smallmiddlelarge】
People in the industry know that installed glass partition products can be used for a long time, but some problems are unpredictable, such as the designer\'s carelessness, the transportation of partition materials, the negligence of the installation workers, etc., resulting in large and small Question, when we received...
People
in the industry know that installed glass partition products can be
used for a long time, but some problems are unpredictable, such as the
designer's carelessness, the transportation of partition materials, the
negligence of the installation workers, etc., resulting in large and
small Question, when we received some customer heads, how did we deal with Bauhaus?
After receiving a customer complaint about the project or material issues, we first confirm two things:
First,
whether the customer complaint is directed at the person or the project
in the glass partition project. If it is targeted at people, we need to
deal with it for a longer period of time. We should study the personal
attitude, communication or sales problems.
Secondly,
if it is convenient for the glass partition project, it will be easier
for us to deal with. The reason for this is because we believe in the
quality of our engineering team and products. If
there is such a situation, we will confirm the problem within 24 hours.
There will be an engineering problem paper. After the engineering paper
is issued, we will send colleagues to help the customer or the owner in
a short period of time. Engineering problems, generally if it is a partition project problem, it can be concluded in one day. Regarding
the smashing or scratching of the aluminum profiles, glass and panel
panels, we will return the manufacturer to repair or replenish the brand
new identical items to the owner.
If
we receive some unreasonable complaints, we are also responding to the
follow-up process. As the saying goes, first of all, the customers are
also divided into many kinds. Some people’s requirements or expectations
are different, but we will stand by the customers. Consider
the problem from the perspective, but if the customer's question may be
beyond our ability, or outside the project, we will respond to the
customer within 12 hours of receiving what we can do, or what to do. When you arrive, you will end up giving a satisfactory answer to the other party.
2018-10-29
1685Browsing
CHINA
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